Refund Policy

Effective Date: 25 August 2026

At SchoolHome Educare Pvt. Ltd. (“Learn2Read”, "we", "us", or "our"), we are committed to providing high-quality educational services for children. Your satisfaction is important to us.

This Refund Policy ("Policy") sets out the terms and conditions governing refund requests for services offered by Learn2Read. In this Policy, “Learner” means the minor child for whose benefit the services are purchased by the Customer. Customers ("You") refer to the parent or legal guardian who has registered on Learn2Read's platform and purchased services on behalf of the Learner.

By availing Learn2Read's services, the Customer agrees to be bound by the terms of this Policy, which forms part of the overall Terms and Conditions governing use of Learn2Read's platform.

1. Scope of Refunds

This Refund Policy applies to all services and programs offered by Learn2Read, including digital and live instruction delivered via our websites and platforms. Refunds shall be considered only for the pro-rata remaining balance of fees paid for services that have not been accessed, attended, streamed, or otherwise utilised by the Learner. (“Unconsumed Services”). Once a Learner has accessed, started, viewed, or participated in any session, module, or content, such portion of the service shall be deemed consumed and non-refundable.

2. Eligibility for Refunds

2.1 A refund request will be eligible if all of the following criteria are met:

1. The Learner has pending sessions or classes that have not been accessed, attended, streamed, participated in, or downloaded. Refunds will be calculated only for such Unconsumed Services as defined in Clause 1 (Scope of Refunds), and any sessions already consumed are non-refundable.
2. Access to the purchased service is materially prevented due to verified, reproducible technical errors caused by Learn2Read’s platform, provided such errors are not attributable to the parent/guardian’s device, software, network, or internet connectivity.
3. The refund request must be submitted by the parent or legal guardian and in compliance with the timelines and procedures specified in this Policy.

2.2 Refunds will not be provided under the following circumstances :

1. The Learner has accessed, attended, streamed, viewed, or otherwise consumed the sessions or classes for which the refund is being requested.
2. Technical issues, interruptions, or errors are caused, in whole or in part, by the parent/guardian’s device, browser, software, network, or any third-party hardware or service.
3. Services, course materials, modules, features, add-ons, or digital content are explicitly marked as non-refundable on the website, during enrollment, or in promotional communications.
4. Any refund request based solely on the Learner’s perceived lack of learning, academic progress, examination performance, learning pace, satisfaction with educational outcomes or subjective dissatisfaction including claims that the Learner “did not learn anything.”
5. Cancellation of enrollment does not automatically entitle the Customer to a refund.
6. Any administrative, registration, onboarding, processing, or similar fees communicated to the Learner are non-refundable.

2.3 Promotional Offers

1. Learn2Read may, at its discretion, publish separate terms and conditions governing specific promotional offers, including money-back guarantees, cashback offers, or discounted-enrolment schemes, applicable to enrolments made during a stated period (each, a "Promotional Offer").
2. A Promotional Offer shall be binding on a Customer only if it was published on Learn2Read's official website , or otherwise communicated to the Customer in writing, at or before the time of that Customer's enrolment, and shall apply in the form so published or communicated as of the date of enrolment, save where a subsequent change is more beneficial to the Customer.
3. Where a Customer's enrolment is covered by a Promotional Offer, the refund terms of that Promotional Offer shall govern that enrolment and shall prevail, to the extent of any inconsistency, over this Policy in respect of that enrolment alone, save that (i) Clause 6 (Legal Compliance) shall continue to apply in full to every enrolment, and (ii) Learn2Read's rights of verification and its rights to reject fraudulent, abusive, or bad-faith claims under Clause 5 shall continue to apply unless the relevant Promotional Offer expressly and specifically states otherwise.
4. This Policy continues to apply in full, without modification, to all enrolments not covered by a published Promotional Offer.

3. Request Procedure

(a) Who May Submit:
All refund requests must be submitted by the parent or legal guardian who completed the original registration and made payment on behalf of the Learner. Learn2Read will not process refund requests from any person other than the registered parent or legal guardian.

(b) How to Submit a Request:
Refund requests must be submitted in writing via one of the following methods:

1. Email: info@learn2read.co
2. In-Platform Support Ticket: via the customer support or help section of the Learn2Read platform (if available).

(c) Required Information:
All refund requests must include the following details:

1. Learner’s full name and registered account username/email.
2. Order ID or transaction reference number.
3. A clear explanation of the reason for the refund request.
4. Supporting documentation, where applicable, such as screenshots of errors, course access logs, or other relevant evidence.

(d) Submission Deadlines and Completeness:

1. Refund requests must be submitted prior to the Learner’s access to the next scheduled session.
2. Requests that are incomplete, illegible, or missing required documentation will not be processed until complete information is provided and may be denied at Learn2Read’s discretion.

(e) Verification and Follow-Up:
Learn2Read reserves the right to request additional information or clarification to verify eligibility for a refund under this Policy. Failure to provide the requested information within 30 days may result in the deemed denial of the refund request.

4. Processing Timeline

1. All eligible and approved refund requests (pertaining only to Unconsumed Services as defined under this Policy) shall be processed within 5 (five) working days from the date of approval of such request, and not merely from the date of submission.
2. The refund shall be credited to the original mode of payment used at the time of transaction, unless otherwise mutually agreed in writing by Learn2Read and the parent or legal guardian.
3. The timeline for actual credit of the refund into the Learner’s account may vary depending on banking channels, payment gateways, card networks, or third-party financial institutions, and Learn2Read shall not be responsible for any delays attributable to such external systems.
4. Refunds, where approved, shall be processed on a pro-rata basis for Unconsumed Services, after deducting fees attributable to consumed services and any disclosed non-refundable charges in accordance with this Policy, including adjustments for any promotional pricing, discounts, incentives, credits, scholarships, bundled benefits, or other concessions applied at the time of purchase or enrolment.
5. Learn2Read reserves the right to withhold processing of refunds until completion of verification of eligibility, submission of complete documentation, and confirmation that no disqualifying conditions under this Policy apply.

5. Company Rights

1. Learn2Read reserves the exclusive right to verify, assess, and determine the eligibility of any refund request, including verification of Learner’s platform usage, access logs, attendance records, platform analytics, and any other system-generated data maintained by Learn2Read.
2. The determination of whether a service has been accessed, attended, streamed, participated in, or otherwise consumed shall be based on Learn2Read’s system records, which shall be treated as final and binding evidence for the purposes of this Policy
3. Where only a portion of the services qualify as Unconsumed Services, any refund approved shall be strictly calculated on a pro-rata basis, after accounting for all consumed portions of the service, in accordance with the Scope of this Policy.
4. Learn2Read reserves the right to approve, partially approve, or reject any refund request that:
   1. does not meet the eligibility criteria under this Policy;
   2. is incomplete or unsupported by required documentation;
   3. contains inaccurate, inconsistent, or misleading information; or
   4. otherwise fails to comply with the terms of this Refund Policy.
5. No refund shall be granted where the request is based on subjective assessment of learning outcomes, academic performance, or satisfaction levels, and such determinations shall be outside the scope of this Policy.
6. Learn2Read reserves the right to reject refund requests that are fraudulent, abusive, repetitive, made in bad faith, or intended to circumvent this Policy.
7. Where a parent or legal guardian initiates a chargeback, payment reversal, or payment dispute before completion of the refund review process, Learn2Read reserves the right to suspend access to services pending resolution of such dispute.
8. The exercise of rights under this clause shall be without prejudice to any other rights or remedies available to Learn2Read under applicable law or contract.

6. Legal Compliance

1. This Refund Policy is governed by and shall be interpreted in accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws in force in India.
2. Nothing contained in this Policy shall be construed as limiting, excluding, or modifying any statutory rights available to parents or legal guardians under applicable law, which shall remain fully enforceable.
3. This Refund Policy sets out the contractual terms governing refunds for services provided by Learn2Read, and shall apply subject to applicable statutory rights and remedies available under law.
4. In the event of any conflict between this Policy and applicable law, the provisions of applicable law shall prevail to the extent of such conflict.
5. Parents and guardians acknowledge that this Policy forms part of the terms governing use of Learn2Read services and is to be read in conjunction with Learn2Read's Terms and Conditions and Privacy Policy, which collectively govern the provision of services to the learner.

7. Updates

1. Learn2Read reserves the sole and absolute right to amend, modify, revise, or update this Refund Policy at any time, at its discretion, to reflect operational, legal, or business requirements.
2. Any revised version of this Policy shall be published on the official website of Learn2Read, with the updated “Effective Date” clearly displayed.
3. Unless expressly stated otherwise, all amendments shall apply prospectively and only to refund requests, transactions, or services initiated after the effective date of such revised Policy, and shall not affect refund requests already approved or transactions already completed prior to such amendment.
4. Continued use of Learn2Read services, or submission of any refund request after the publication of the revised Policy, shall constitute acceptance of the amended terms by the parent or legal guardian.
5. Learn2Read may, where reasonably practicable, provide additional notice of material changes through its website, email communication, or platform notifications; however, posting on the website shall constitute sufficient and binding notice.
6. This Refund Policy shall be read together with the Terms and Conditions and the Privacy Policy of the Company. In the event of any inconsistency relating specifically to refunds, cancellations, session credits, payment reversals, fee adjustments, or other matters expressly governed by this Refund Policy, the provisions of this Refund Policy shall prevail to the extent of such inconsistency. For all other matters, the Terms and Conditions and the Privacy Policy shall continue to apply and prevail in accordance with their respective subject matter. Save that, in accordance with Clause 2.3, the refund terms of a Promotional Offer applicable to a specific enrolment shall prevail over this Policy in respect of that enrolment to the extent of any inconsistency.